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delivery charges

・MALAYSIA customers:
 -> FREE delivery.

・INTERNATIONAL customers:
  -> We can ship products almost anywhere in the world. For international shipping prices,
  we will calculate the most economical shipping charges and notify you by e-mail.
  If you approve, we will then process your order and ship. All custom fees, import duties, taxes,
  if any will be extra and will be the responsibility of the buyer.

 

delivery times

Items will be posted out by 1st class post on the next working day after payment has been received.
Our products is ship directly from Japan, please expect your items to arrive within :

・MALAYSIA customers :
  -> 2 to 4 weeks

・INTERNATIONAL customers :
  -> we will notify you by e-mail

 

returns

At Hanasaku your satisfaction is our goal. If there is a problem with your order, please contact us
immediately (within 3 working days) after receiving the shipment to report any problems or
defect in the product/service you purchased from us at +(60)19-268 5941, 9:30 a.m. to 9:30 p.m.
So we can promptly resolve it for you.

To benefit our customers, we will not charge any additional fee or shipping charge for the
replacement product due to the below stated reasons.

Important Note :

 1. No returns or refunds on purchases unless due to the following:

  a. Shipping Damage
  b. Manufacturing Defect found before usage.

 2. We cannot accept returns due to the following:

  a. Damage after usage or
  b. Damage due to incorrect usage
  c. Any other reason other than the above stated in 1.

To return an item, send the goods to the address below quoting your order number and reason for
cancellation eg. defective items.

Esthe de Hanasaku,
19-2 Jalan Solaris 4,
Solaris Mont Kiara,
50480 Kuala Lumpur,
Malaysia

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